Privacy policy

Privacy Policy

Last updated: April 23, 2026

Jacoba Jewellery ("we", "us", "our") operates this website and online store to provide you with our products and services (the "Services"). This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our store.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information:

Contact Information

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

Order & Payment Information

  • Purchase details

  • Payment confirmation (payments are processed securely through third-party providers)

Account Information (if applicable)

  • Login details

  • Preferences

Device & Usage Information

  • IP address

  • Browser and device information

  • Pages viewed and interactions with our site

Customer Support Communications

  • Messages you send to us via email or forms

2. How We Collect Information

We collect information:

  • Directly from you (when you place an order or contact us)

  • Automatically through cookies and similar technologies

  • From service providers (such as payment processors and Shopify)

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate with you about your order or inquiries

  • Improve our website and shopping experience

  • Send marketing emails (you can unsubscribe anytime)

  • Detect and prevent fraud or misuse

  • Comply with legal obligations

4. Sharing Your Information

We may share your information with:

  • Service providers (e.g., payment processors, shipping providers)

  • Shopify (our ecommerce platform provider)

  • Marketing and analytics partners (for improving and promoting our services)

We only share information as necessary to operate our business and provide our Services.

5. Shopify

Our store is hosted on Shopify. Shopify may collect and process your personal information to provide and improve their services.

To learn more, visit Shopify’s Privacy Policy:
https://privacy.shopify.com/en

6. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve site functionality

  • Understand how customers use our site

  • Support marketing and advertising efforts

You can manage cookie preferences through your browser settings.

7. Your Rights

Depending on your location (including Canada), you may have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion of your data

  • Opt out of marketing communications

To make a request, contact us at the email below.

8. Data Retention

We keep your information only as long as necessary to:

  • Fulfill orders

  • Meet legal and accounting requirements

  • Resolve disputes

9. Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Children’s Privacy

Our Services are not intended for individuals under the age of majority in their province or territory. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

13. Contact Us

Jacoba Jewellery
Email: hello@jacobajewellery.com
Location: Alberta, Canada

If you have any questions or requests regarding your personal information, please contact us using the details above.